The highly competitive and globalized software market is creating pressure on software companies. Given the current boundary conditions, it is critical to continuously increase time-to-market and reduce development costs. In parallel, driven by private life experiences with mobile computing devices, the World Wide Web and software-based services, peoples general expectations with regards to software are growing. They expect software that is simple and joyful to use. In the light of the changes that have taken place in recent years, software companies need to fundamentally reconsider the way they develop and deliver software to their customers. This book introduces fundamentals, trends and best practices in the software industry from a threefold perspective which equally takes into account design, management, and development of software. It demonstrates how cross-functional integration can be leveraged by software companies to successfully build software for people. Professionals from business and academia give an overview on state-of-the-art knowledge and report on key insights from their real-life experience. They provide guidance and hands-on recommendation on how to create winning products. This combined perspective fosters the transfer of knowledge between research and practice and offers a high practical value for both sides. The book targets both, practitioners and academics looking for successfully building software in the future. It is directed at Managing Directors of software companies, Software Project Managers, Product Managers and Designers, Software Developers as well as academics and students in the area of Software and Information Systems Engineering, Human Computer Interaction (HCI), and Innovation Management.
Thứ Năm, 29 tháng 1, 2015
Well-being
High levels of psychological well-being amongst employees translate into good news for the organization including lower sickness-absence levels, attraction and retention of talented people and more satisfied customers, clients or service users. People with higher levels of psychological well-being work better, live longer and have happier lives. Engagement and well-being can sustain each other and lead to a healthier and more productive organization a win-win for employees and employer.
Thứ Bảy, 17 tháng 1, 2015
Marketing Planning by Design
Marketing is under immense pressure to perform: required to submit reports to management, judged by the sales department based on whether it helps sales, scrutinized by financial controlling regarding how efficiently it uses budgets, and last but not least, under constant review by customers, markets and the public. Marketing faces more dilemmas and conflicts of interest than any other part of a company.
Thứ Tư, 14 tháng 1, 2015
Learning Points
With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects, and your customers deserve.
The Service Pro
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service.
Thứ Hai, 12 tháng 1, 2015
Functional Materials and Biomaterials
This book has the highest impact factor of all publications ranked by ISI within polymer science. It contains short and concise reports on physics and chemistry of polymers, each written by the world renowned experts. It remains valid and useful after 5 or 10 years. The electronic version is available free of charge for standing order customers at: springer.com/series/12/.
Activated Carbon
‘Many books have been written about granular activated carbon. Some focus on the theory of performance and removal mechanisms while others focus on design features. This book focuses on solutions. It describes the challenges facing water providers to provide safe water that is acceptable to their customers, utility experiences using activated carbon, activated carbon applications, and design and procurement approaches. The appendices include detailed case studies and a life-cycle assessment demonstrating favorable sustainability considerations for activated carbon when compared to other treatment technologies. Never before has all of this information been together in one location. The what, why, and how of activated carbon are connected in this book and demonstrate why this treatment technology has maintained its status as an integral treatment technology in the quest for pure water over millennia’
Chủ Nhật, 28 tháng 12, 2014
Innovating Analytics
How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations, loyalty, and brand engagement across all channels. More reliable and more useful data leads to better decisions and better results. Innovating Analytics is also about the need for a comprehensive measurement ecosystem to accurately assess and improve the other elements of customer experience. This is a time of great change and great opportunity. The companies that use the right tools and make the right assessments of how to satisfy their customers will have the competitive advantage.
Thứ Năm, 25 tháng 12, 2014
Magento: Beginner"s Guide, 2nd Edition
Magento is one of the most powerful, flexible, and customizable e-commerce systems. It offers you the ability to create and manage a profitable online store. As your online store grows, you can be sure that this robust e-commerce system can handle your needs. However, getting started with Magento can be difficult without the right guidance.,
Magento Beginner’s Guide – 2nd Edition provides guidance in the form of a step-by-step approach to building a simple, effective online store. The book covers the key features of Magento that will help you get your store up and running. It guides you through installation, configuration, populating your store with products, accepting payments, maintaining relationships with your customers, and fulfilling orders.
Magento, 2nd Edition
Magento is one of the most powerful, flexible, and customizable e-commerce systems. It offers you the ability to create and manage a profitable online store. As your online store grows, you can be sure that this robust e-commerce system can handle your needs. However, getting started with Magento can be difficult without the right guidance.,
Magento Beginner’s Guide – Second Edition provides guidance in the form of a step-by-step approach to building a simple, effective online store. The book covers the key features of Magento that will help you get your store up and running. It guides you through installation, configuration, populating your store with products, accepting payments, maintaining relationships with your customers, and fulfilling orders.
Magento Site Performance Optimization
In the open source, e-commerce platform community, Magento has established itself as the most popular e-commerce platform in the market. It is supported by a very strong developer community and it fits most merchants’ needs. Despite this leadership, Magento has a major problem; it is very slow. To serve customers in a more efficient way, we need a tool that can optimize our sites’ performance. Even if the tool is able to boost the speed of the site to some extent, it can still be a very crucial factor when there are so many competing websites on the market.,
This book will start by providing a list of trustee companies to host a Magento website with high traffic. Also, we will discuss the required configurations in terms of amount of RAM, CPU, and HDD.
Thứ Hai, 15 tháng 12, 2014
Bandit Algorithms for Website Optimization
When looking for ways to improve your website, how do you decide which changes to make? And which changes to keep? This concise book shows you how to use Multiarmed Bandit algorithms to measure the real-world value of any modifications you make to your site. Author John Myles White shows you how this powerful class of algorithms can help you boost website traffic, convert visitors to customers, and increase many other measures of success.